Site Policies

* Free FedEx Ground Shipping for orders over $39.00 * Except Hawaii & Alaska

Raving fans

Smile, your satisfaction is our #1 priority. We are doing everything we can to create a great retail environment. We hope the products, information and service we provide delight you. If there are ways we can improve our process to make the world a better place, we look forward to hearing from you. If you just want to write and tell us how we’re doing that’s great too. Please write to us by using our Contact Form

Returns
You may return any item within 30 days of delivery for a full product-price refund as long as the item is in new condition, with original packaging and accessories. Please contact Customer Service to request an RMA number and the Return Address. Upon receipt of your returned item with shipment notice, we’ll issue a credit and notify you by email.

*For orders that were shipped free, if the returned items cause your original order to fall below $39, we will subtract the original shipping costs from the amount to be credited.

Incorrect, Damaged or Defective Item?
Please contact us immediately by phone toll-free or through our Contact Form so we can send you a replacement. We’ll also provide free return shipping if the return is a result of our error. If you purchased your product more than 30 days ago AND/OR after using it, it is defective, please contact the manufacturer at:

PhytoPharmica, Inc. - (800) 376-7889

Questions or Concerns?
Feel free to contact us by phone toll-free or through our Contact Form – we look forward to helping you.

International Orders

We are not set up to process international orders. We only accept U.S. credit cards, U.S. money orders or cashier’s checks. For U.S. money orders and/or cashier’s checks we need to wait for receipt and confirmation of funds.

Shipping internationally is expensive. Please expect a minimum of $50 per order. If you would like to know in advance what the shipping would be, you must e-mail us by using our with the products and quantity(s), your country, city, and postal code and ask for a shipping quote. Then we will promptly reply with an exact quote.

Global Distributors. There is another alternative. In some areas of the world, the company we represent has local distributors. If interested, we ask that you contact the manufacturer directly, as we are resellers of their products at:

PhytoPharmica, Inc. - 800 376-7889

We are happy to work with you to acquire these products through us (especially if you might have a language barrier with any local distributors), yet you might find it easier to acquire the items locally. Wherever you acquire them, we know you’ll find great benefit.

Privacy

This privacy notice discloses the privacy practices for Phytostore.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.

Security

Shopping online is no longer a new phenomenon. When paying by credit card on our site, your card details are encrypted for the transaction (using Secure Socket Layer technology, or SSL) – making it more secure than giving your card details over the phone. Additionally, since credit card transactions are processed by Verisign Paynet BEFORE we see them, we never know your credit card number (we only see a few digits on either end, the middle digits show up as X’s).
All this means you can feel comfortable using your credit card to make a purchase online with us. If however, you are still more comfortable placing an order over the phone, please call us Toll Free at 877-241-8822 9:00am-5:00pm EST, M-F..